Privacy choice
Request deletion of your TrimCargo account
You can request deletion of your TrimCargo account and associated cloud data inside a supported app build or by sending a verified email request. Support will confirm the scope and outcome of the request. You do not need to reinstall the app to use the email option.
Where the current build provides the option, open Account & Cloud → Delete account, enter your current password and confirm. The app signs the installation out and clears cached account access when the flow completes. If the option is unavailable or you do not receive confirmation, use the verified email route below.
Request deletion without the app
Email support@trimcargo.com.au from the email address registered to your TrimCargo account. Use the subject TrimCargo account deletion. We may ask you to verify account ownership before completing the request and will confirm the outcome by email.
What the deletion covers
After a verified request is completed, the confirmation will identify the TrimCargo-controlled cloud account, workspace, registered-device and revision records removed, together with any records that must be retained. Account-linked cloud access ends when the account is removed. A store purchase remains subject to the applicable store’s transaction, refund and record-retention rules.
What remains on your devices
Account deletion does not automatically delete local vessels, voyages, surveys, reports, imported or exported files, or camera evidence stored on your devices. Delete those records in the app or through the relevant operating-system file, gallery or app-data controls. On Android, retained Slo-Mo recordings in Movies/TrimCargo remain until you delete them.
Limited retained records
Limited security, fraud-prevention, transaction, legal or backup records may be retained where reasonably necessary or required. Backup copies are isolated from normal use and expire under the service provider’s retention process. If a verified request is affected by a required retention period, we will explain that in the response.
Need help?
For questions about account deletion or another privacy right, see the Privacy Policy or contact support@trimcargo.com.au.